All our products listed include free shipping to the Continental U.S. only.
(Excluding Our "Landmark Series Flagpoles TM")
"Also Excluding" Shipping addresses over bodies of Water, Desert & Mountainous Regions (Islands, Mountains & very hard to reach rural areas.)
Ferries, bridge toll costs & any extra fees may be the sole responsibility of the customer.
We make every effort to extend our free shipping to all our customers.
If your shipping address does not qualify for our free shipping, you will be notified by our customer service Dept. prior to processing your order.
All packages shipped via Ups, FedEx Ground or other are shipped Insured.
The customer will be responsible for filing any & all insurance claims for missing packages where tracking shows delivered.
If tracking information does NOT show delivered, we will process the claim and replace after the appropriate claim process has been completed.
Shipping return fees & policies are noted in the Return Policy Section on this page.
Customers may cancel any order without any fees for a 100% refund up until the item ships out. (This Excludes Landmark Series & all Custom Finish Flagpoles) any Landmark Series Flagpole or custom finish Flagpole product is subject to a 50% cancelation fee or deposit waiver.
Once an Item ships out it will we will longer be able to cancel the order & return fees would apply.
All our "Commercial Flagpole Shafts include a limited Lifetime Warranty. To qualify for this warranty the customer must purchase the correct flagpole shaft as specified by the ANSI/NAAMM FP 1001-07 National Wind Speed Chart. All wind speeds reflected on the NAAMM Chart are calculated in Flagged wind speeds and the flagpole shaft purchased must meet or exceed the flagged wind speed noted on the chart for your specified region. The Flag or Flags flown can not be larger than the maximum Flag size recommended for the flagpole. Please contact us for any additional information or engineering prior to making your purchase. We will not be responsible for flagpoles not meeting required wind loads for your area or failing to meet warranty requirements. With all warrantees customer is responsible for shipping on replacement flagpole shafts.
The NAAMM Chart can be found at this link on our web site.
"NAAMM WIND SPEED CHART"
5 YEAR RESIDENTIAL SHAFT WARRANTY:
Some of our Residential flagpoles carry a 5 year shaft warranty. This warranty is in regards to the flagpole shaft meeting the specified wind load while flying the max suggested flag size noted on the product page. When flying two flags at one time you must reduce the suggested max flag size to the recommended flag sizes noted on the flagpole size chart. All wind loads are factored and engineered at 3 sec wind gust. Sustained winds or gusts over the engineered wind loads will not be replaced under this warranty and will be denied. Residential flagpoles are not recommended for wide open fields or farm land susceptible to straight line winds. Please look at our commercial flagpoles that are more suitable for these applications.
With all warranties, the customer is responsible for shipping on replacement flagpole shafts.
Michigan residents only are subject to 6% Sales tax added to their total amount.
No Tax is added for any & all other States.
We will beat or match all Internet competitors regular advertised delivered pricing on all the products we carry
(Excluding Stainless Steel Flagpoles, Custom & Special Order Flagpoles, Private Sellers, Auction Houses, & Competitors Sale Items, unless approved by us) Give us a try, most times we can match or beat even sale items!
Items must be exact in dimensions, materials & quality content. Price comparisons must include competitors full pricing, including shipping. All discounts must be acknowledged upon placement of order & approved by us.
RESIDENTIAL & REMOTE AREA SHIPPING:
Some Residential & Remote shipping areas throughout the U.S. are considered unattainable by Freight Companies.
This making it impossible to deliver our 20ft 25ft 30ft & 35ft
one piece flagpoles.
We may authorize at our discretion the customer to upgrade to a 2 piece flagpole allowing delivery at no extra cost to the customer. Authorization must be approved by us.
Some ship to addresses located in smaller neighborhoods, cul de sac, neighborhoods with weight restrictions and other logistical reasons prevent us from delivering long flagpoles to the delivery address. In some instances we must meet the customer at a cross road, parking lot or alternative address to make the delivery.
Customer may have to assist to get the 1PC flagpoles delivered in these areas.
Delivery trucks are much larger than a furniture or moving truck.
In most cases these trucks are over 54' in length.
All returns must be made within 30 days after the initial order is placed & must have prior written approval by us.
Full credit will be refunded for all factory defect or shipping damaged merchandise. Including any & all shipping charges.
Items returned for any other reason the Customer will be responsible for any and all original shipping fee the The Flagpole Company had incurred.
Merchandise returned will also be subject to a 25% restocking fee & Return Shipping is solely the responsibility of the customer.
All Electrical Items (Flagpole Christmas Trees & Light Fixtures) removed from their original packaging are non returnable. Please know the correct size needed for your application prior to placing an order. If you have questions please call us first at 800.805.9728
All damages must be reported within 24hrs of delivery.
Any & all information provided to us by the consumer is kept strictly confidential.
We do not sell or solicit any consumer information provided to us.
We do welcome & accept PO's from Government Agencies Only.
Prior Approval is needed.
Please contact our Customer Service @1800-805-9728
VISA & MasterCard are accepted during checkout through
Yahoo's secured server.
Visa & MasterCard are also accepted through our toll free order line @ 1800-805-9728
Orders may be faxed @ (517)467-7675
Cashiers Check, Money orders & Personal Checks May be mailed to us at:
THE FLAGPOLE CO.
P. O. BOX 765
Personal Checks are held 10 business days for clearance.
We reserve the right to ship USPS, UPS, & Fedex.
All standard ground shipping costs are included with all are products.
Any expedited shipping, Alaska, Hawaii & International shipping is solely the responsibility of the buyer & must be approved by us prior to purchasing.
Every attempt is made to keep all items in stock.
In any case where items are back order the consumer will be notified and given the opportunity to revaluate their purchase.
We reserve the right to issue full refunds @ anytime for any reason to consumers.
We also reserve the right to limit quantities.
Prices are subject to change without notice. We will not be bound by products sold due to listing errors that may occur on our web site, including pricing on any of our products.
Always inspect the shaft and boxes that arrive with your order before signing for them to verify if any shipping damage is present. If damage is present, you must note this on the shipping receipt or the trucking company may not be responsible for the damage. If stored indoors, we still suggest removal of all shipping materials (plastic or paper wrapping and shipping tube) if there is any chance moisture will come into contact with the shaft.
Remove all wrappings from the shaft and placed above ground on saw horses with each end properly protected from scratching with blankets or other means as soon as the shaft is received on site. This will give you a chance to look for concealed damage and any other problems (incorrect pole size or # of pieces) which may need to be corrected. This could save delays and inconveniences if unpacked at the last moment.
If left in wrapping/shipping container once received at the job site, The Flagpole Company will take no responsibility for staining that may occur. Warning Labels are prominently displayed on the wrapping and/or at both ends of the shaft. If you decide to leave the shaft in the wrapping, you do so at the risk of having the pole stain if moisture or water is present. If stored for a long period before installation, we suggest a dry location with low humidity. Even when stored inside, it is best to unwrap the pole and store in an area where damage is unlikely to occur.